BISP WhatsApp Payment Complaint Method Announced: Know Full Details Step By Step

If you didn’t receive your BISP payment, were underpaid, or biometrics failed at the payment point, you no longer have to wait in long lines and go through middlemen wanting you to raise your complaint to this point.

In July 2025, BISP introduced a WhatsApp complaint service, with which beneficiaries were able to report issues by entering their mobile numbers. No paperwork, no head to the office, no bother. In Punjab, Sindh, KP, Balochistan, AJK, and GB, the WhatsApp number to directly send a message to the BISP support team will also be allocated by region.

What’s the WhatsApp Complaint Service?

The WhatsApp Complaint Service is a new system launched by BISP to handle payment-related complaints in real-time. Instead of waiting at centers or calling busy helplines, you can now use WhatsApp to:

• Report missing payments
• Flag issues with biometric verification
• Submit complaints about agents cutting your payment
• Get a response with a complaint tracking ID
• Receive guidance on what to do next

Why Use WhatsApp?

Here’s why this method is worth using:

• You don’t have to stand in line or wait on hold.
• Messages go directly to BISP teams assigned to your region.
• You just send a message with your CNIC and complaint details.
• No app download or fancy phone required.
• A tracking ID is issued, and your case is handled within days

Provincial WhatsApp Numbers

Use the number that matches your province. Save it in your phone and send your message directly.

How to File Complaint via WhatsApp

Below are the simple steps you can follow to file a complaint relevant to BISP using WhatsApp.

• Open WhatsApp and create a new chat with your province’s number.
• Send your full name, 13-digit CNIC, and a short description of the problem.
• Mention your district and payment center location.
• Attach screenshots or payment slips (if available)
• Wait for a response with your tracking ID and next steps

Other Complaint Channels

If WhatsApp isn’t working or you need additional help, there are three more official ways to file a complaint:

Helpline (0800‑26477)

This is BISP’s toll-free number available Monday to Saturday, 9 AM to 5 PM. Call them to:

• File a verbal complaint
• Ask for updates on your payment
• Confirm your eligibility status
• Report fraud or agent-level corruption

Online Portal (8171 web)

You can also register a complaint using the BISP portal:

• Visit 8171.bisp.gov.pk
• Enter your CNIC number and captcha
• Click on the Complaint section
• Fill out the short form describing your issue
• Submit and note the Reference ID shown at the end

BISP Tehsil Office

If your issue isn’t being solved online or your payment status has been stuck for weeks, you can visit the nearest BISP Tehsil Office. Take the following with you:

• Original CNIC
• Any payment slips or SMS messages.
• If it’s a biometric issue, also bring your children’s B-Forms or alternate ID for NADRA match.

What You Can Report Via WhatsApp

Here’s a list of the most common and valid issues you can report through WhatsApp or any other channel:

• Missing Rs 14,500 payment despite eligibility
• Fingerprint not matching during biometric verification
• SMS says “Paid,” but no money was received
• The agent deducted money illegally or charged extra
• CNIC blocked due to expiry despite renewal
• NSER info updated, but status still shows Under review
• Technical errors during withdrawal

What Happens After You File Complaint

Once your complaint is received:

• BISP logs your case with a unique Tracking ID.
• It is forwarded to the control room for your district or region.
• A follow-up message may be sent asking for more info.
• Your issue is usually resolved within 3 to 14 working days, depending on the type of problem.
• If needed, you’ll be called or advised to visit a specific center.